King’s Community Care allows you to give online by using your MasterCard & Visa credit/debit cards. Because some customers have concerns about providing their credit card numbers over the Internet, we have provided some answers to common questions.
Is it safe to provide my credit card account numbers over the Internet?
We believe that it is safe to provide your credit card account number over the Internet. All transfer of your payment information, including credit card handling, is done through a secure server using the Secure Sockets Layer (SSL) protocol. This allows your browser to encode any data it sends directly to our Merchant Bank NAB (National Australia Bank).
King’s Community Care’s servers do not store or handle credit card information directly, instead we will store the Customer Reference Number, in which we use to process the credit card transactions via our Bank who securely stores the credit card information on our behalf.
We have a “server certificate” issued to us by CPanel (Issued by Sectigo), the SSL certificate authority on the Internet. They are a trusted third party authenticator. This certificate verifies that you are really sending your credit card number to us, and not someone pretending to be us. It is standard SSL procedure to get a certificate, usually from CPanel/Sectigo.
I think that’s okay, but I’m still not 100% convinced.
In the unlikely event that unauthorised use of your credit card occurs, follow the reporting procedures that your credit card provider has set up and contact us immediately by phone 07 5593 4233 or via email accounts@kings.org.au
How do I know if a website is secure?
When you use your credit card on the Internet, look for three things:
- All data you transmit is strongly encrypted.
- The site you’re doing business with is the site you think it is.
- The site you’re doing business with processes your credit card information in a safe and responsible manner.
SSL (Secure Sockets Layer), the industry-standard security protocol that the King’s Community Care & other companies’ website uses to communicate with secure browsers, takes care of the first two items. When communicating with a secure server like ours, these browsers encrypt the information you send in a way that is extremely difficult for anyone else to decode. If you are not sure whether your browser supports secure transactions, don’t worry. If it doesn’t, you won’t be able to complete the transaction. You should also look for a visual image (generally a lock) that indicates a secure site.
Once your order is received, we take care to keep your information confidential in the same ways that we as consumers want our information secured.
How do I know I’m in a secure area of the website?
There are several ways to confirm that you’re in a secure area. All SSL-capable browsers have a symbol to indicate the secure mode
You can also tell when you’re in a secure area because the URL to the left of the colon changes from “http” to “https” to signify that a SSL protocol is being used to communicate with the server. (http means HyperText Transport Protocol; https means HTTP with SSL.) In most browsers, you’ll also see a solid blue line in the upper portion of the browser’s window. This additional visual cue tells you that you are browsing a secure area.
One additional note: Some browsers give you a warning when you go from a secure area to a regular area. The aim is worthy enough—to ensure that people know when they’ve left a secure server. But in practice, the message is often a bit startling, and makes it look like you’ve done something wrong even though you really haven’t.
I understand your explanation but are there alternatives to online transactions?
Certainly! You may contact us by phone Monday through Friday (except holidays) during business hours (9:00 a.m. to 4:00 p.m. Australian Eastern Standard Time). You may also contact us by email but please do not include your credit card information in the message; we will call you to complete the transaction.
Please remember that you play a valuable part in security as well. Your password to access your account should never be shared with anyone and should be changed frequently. After you are finished using our site, you should log off and exit your browser so no unauthorised persons can use the site with your name and your King’s Community Care website account information. Furthermore, if you provide any information to parties who operate websites that are linked to or from our site, different rules may apply to their collection, use, or disclosure of your personal information. We encourage you to review these sites’ policies before revealing any sensitive or personal information.
